When will I get my RT-PCR results?

Your sample will be sent to BioGrad Diagnostics’ own laboratory (located in Liverpool Science Park). Your results will be provided within 24 hours of your appointment or from when your sample arrived at our laboratory.

How long does it take to receive my certificate for antigen testing?

Antigen test certificates will be sent within  3-5 hours of successful data submission, assuming that all details are correct (if submitted between 8AM-10PM. If submitted outside of this timeframe certificates can take up to 12 hours).

Please ensure all details are correct before submitting the form.

 

The form to submit your antigen result can be found here.

What do I need to know about my appointment?

  1. You must wear a face-covering throughout your visit unless you are exempt.

  2. Only those being tested will be allowed entry to the testing facility.

  3. Please bring your passport or National ID card with you, these are the only documents we can accept to confirm your identity. Our team will not be able to accept a copy of these.

  4. If you require any special assistance please contact our Customer Service Team in advance so that this can be arranged.

  5. Please bring along your own pen.

  6. Don’t eat or drink anything for at least 30 minutes before your appointment.

How long in advance should I book my test?

Our clinics are very busy and as soon as you have made firm travel plans you should arrange your tests either via our postal service or in clinic to avoid disappointment.

Where are your clinics?

We have multiple sites across England & we also offer a postal testing service.

  • St Hugh’s House, Stanley Road, Bootle, Liverpool, L20 3QQ

  • 1 Market Gate, Warrington, Cheshire, WA1 2QN

What times are you open?

Our clinics are open 7 days a week and our laboratory operates 7 days a week 7:30AM-12PM

Our clinic opening times are as follows:

Bootle: 8AM-7PM

Warrington: 8AM-6:30PM

Will my results & data be shared with anyone?

BioGrad Diagnostics is required to report all test results & client data to Public Health England. We may be required to share your details with the Police if requested. By completing one of our tests you agree to your data being shared. BioGrad Diagnostics will not sell or share your data with any 3rd parties.

Can I turn up at one of your clinics without an appointment?

No, we cannot accept ‘walk ins’ at our clinics, all appointments must be pre-booked.

However if you are struggling to book your appointment online you can come into one of our clinics where our staff can assist you.

If I order a postal test kit, when can I expect it to arrive?

All postal tests should arrive within 48 hours of purchase,  you can add Royal Mail 24 tracked delivery at checkout for £4.99.  Order before 4pm for next day delivery.

Please allow extra delivery time over weekends and Bank Holidays as Royal Mail operate a reduced service.

How do I know what test I need to travel to a certain country?

It is your responsibility to find out which tests you need to complete before traveling abroad or coming back to the UK. Information can be found on the UK Government’s Foreign Travel Advice website & the Government website of the country you are travelling to.

Is BioGrad diagnostics UKAS accredited?

Yes, view our certificate here.

What tests/services do BioGrad Diagnostics offer?

BioGrad Diagnostics offer a range of SARS-CoV-2 testing including:

• Pre-travel RT-PCR including certificate (in clinic & postal)

• Pre-travel Antigen including certificate (in clinic & postal)

• Pre-travel Video Verified Antigen test (Postal)

• Certificate of recovery – proof of recovery from COVID-19 (Emailed certificate)

• Pack of 5 or 10 Antigen tests (Not suitable for travel)

• General PCR screening (Not suitable for travel)

What do I need to complete before I get tested?

You will be sent a booking confirmation and instructions via email. Typically you will be asked to complete the following:

• Personal Details Form (All testing)

Public Health Data (in clinic testing only)

It is important to ensure all bookings are made using the name of the person who is to be tested.

How do I return my home test kit?

All of our PCR home test kits arrive with a Royal Mail Tracked 24 returns label provided, these must be posted in a priority post box. You can find your nearest priority post box here.

How do I know if my sample has arrived at the Laboratory?

With each PCR kit you receive from BioGrad Diagnostics you will receive a BioGrad Diagnostics returns bag in which to send your sample back to us. This bag has a Royal Mail Tracked 24 label attached to it. If you keep a record of the Tracking Number under the Royal Mail barcode you can track the progress of your sample back to BioGrad Diagnostics here.

We advise customers take a picture of this label on their phone for future reference.

How will you treat my data?

Our Data Protection and GDPR policies can be found here.

Terms and Conditions and Complaints

Our Terms and Conditions can be found here.

Our complaints procedure can be found here.

What happens when I arrive for my test?

We ask all our clients not to arrive more than 5 minutes before their appointment to allow for social distancing.

On arrival at the clinic, you will be asked to provide your passport and complete a test request card in full ensuring all details are correct, this card will accompany your sample throughout the testing journey.

Once you have completed the check-in process, a member of the nursing team will conduct your test.

How do I complete my home kit?

All our home kits are provided with full instructions on how to complete the test.

You can download the instructions here for PCR kits supplied without a box.

You can download the instructions here for PCR kits supplied with a box.

You can download the instructions for antigen tests here.

What should I do if I receive a positive test result?

You MUST follow all current government guidance regarding self-isolation.

For more information visit: https://www.gov.uk/coronavirus

Do you provide a unique code for travel?

Yes, a unique reference number is provided within 24 hours when purchasing our tests.

How do I request a refund?

You can request a refund by filling out the form and following the instructions here.

What is the business registered address?

Biograd Laboratories, Liverpool Science Park 131 Mount Pleasant, Liverpool, L3 5TF