Postal Test Refund Request

Refunds for postal tests are only possible if the UK Government changes the status of your arrival country. Please follow the instructions below if you need to request a refund.

All items must be returned at your own cost, unused and still sealed.

Return to the following address using a tracked postal service –BioGrad Diagnostics – Returns Department, St Hugh’s House, Stanley Road, Bootle, Liverpool, L20 3QQ

Make a note or take a picture of the Royal Mail returns label.

Complete the refund request below. You will need your order number, this was emailed to you after purchasing the test and the Royal Mail tracking number.

Once your kit has been returned to us we will process your refund minus the administration fee.


Request Refund

Request Refund